My career

computers stacked on orchestral scores. it represents my career path.

My professional journey started in music education, went through full-stack web programming, and arrived in product management. I carry pedagogical training and technical skills into everything I do as a product and people manager.

Since 2016, I’ve built ML-enabled products, including embedded computer vision & NLP. In over 20 years building web-based software, I’ve gained particularly deep experience in the unique challenges of enterprise-facing B2B2C startups.

Let's connect! E-mail me, or send me a message me on LinkedIn.

June 2017-present

Product Lead, PicnicHealth

PicnicHealth works directly with patients to make their medical records easy to access, using this data and machine learning to power the next frontier of medical research.

May 2017-June 2021

Director of Product Management, Alegion

Alegion is an ML-powered data annotation platform used by high-end data science teams to handle the most demanding and specific labeling needs for deep learning and other AI use cases. I’ve helped the company grow from 8 FTEs to over 80, in a challenging emerging market. I lead an international team of product managers in Austin and Kuala Lumpur.

  • Grew our video product from $0 to over 50% of company bookings and our main advantage.
  • Unblocked innovation at scale by creating the Scalable Decision Architecture, a product strategy framework.
  • Conceived and executed a new product to retain our largest customer, leading to an annual renewal, increased customer satisfaction, and firsthand product discovery.
  • Led my team in driving the debut of Alegion Control (the biggest launch in the company’s history), a SaaS product that altered our business model to include self-service.
  • Managed the integration of deep learning (neural networks) and other forms of ML.
  • Developed an ecosystem strategy that landed the nation’s #1 real estate company, Keller Williams.
  • Set new standards in UX that grew measured “lovability” by over 3×.
  • Authored marketing pieces, sales enablement slicks, and the technical documentation site.
  • Established monthly cadence of all-hands product presentations.
  • Created “Giveback Team” for charitable events; hosted field day for Akins HS tech students.

2016-2017

Director of Product Management, Humanify (TeleTech)

Humanify was one of the earliest omnichannel contact center applications. After years of mis-set expectations, TeleTech decided to shut down new development, so this job ended in layoffs.

  • Developed a realistic business plan and product roadmap for 2017, built around a new app called “Dealer Connect”.
  • Commercialized a natural language processing (NLP) acquisition.
  • Released “Clarity” mobile app for reference implementations.
  • Developed pricing and messaging for “Digital Connect” package.

2015-2016

Sr. Product Manger, WP Engine

WP Engine is one of the world’s two top WordPress hosting providers. I focused on greenfield value-adds for additional competitive advantages.

  • Created three new analytics products from inception; performed snout to tail go-to-market.
  • With the marketing team, built their top-performing lead-gen component.
  • Pioneered customer research process to package and price these products.

2014-2015

Consultant (freelance)

Freelance product management/product marketing consultant.

  • Spiceworks: Plugged 8.3% gap (or more) in renewing contracts
  • Sproutbeat: Drove go-to-market for a major Sproutbeat update with new launch/marketing programs

2007-2014

Demand Media/Pluck

Pluck was one of the earliest white-label social media platforms. It allowed brands to integrate social features like comments, photo galleries, and reviews into their own sites and apps, and had powerful customization features. Acquired by Demand Media a few months after I joined, and went public (DMD). I remained on the Pluck business line my entire time. (Demand Media would ultimately collapse, dragging Pluck down with it, and my time there ended in layoffs after a failed divestiture.)

  • Started in professional services and moved to product management. Quickly advanced to director.
  • Built and led a team of 11 (product managers, tech writers, and QA/QE).
2012-2014
Director of Product
  • Instrumental in growing retail and brand revenue from $0 to $16+ million.
  • Launched 12 major releases with capital features ranging from APIs and SDKs to a complete UI/UX revamp, analytics, and many more. Launched dozens of point releases.
  • Led the successful product side of our Forrester Wave debut, earning a compliment about our roadmap and vision in the published Wave itself.
  • Re-established customer council with heavy-hitters.
  • Helped sales close several deals, with notable road trips to Mattel (won renewal), Assurant (won), B&H Photo (won).
  • Temporaily led the professional services team during an executive transition (2014).
  • Hosted two webinars (on gamification).
2011-2012
Sr. Technical Product Manager
  • See above.
  • Additionally, temporarily took over Pluck’s engineering and QA teams after an execturive departure (2012).
2007–2010
Sr. Solutions Engineer
  • Onboarded dozens of Pluck customers, performing on-site training and custom coding in various languages. (Very various.)
  • Presented at Pluck Live customer conference.
  • Developed and co-hosted one of our best-attended webinars (on gamification).
  • Established the first international SE meeting cadence; accomplished the alignment of mission and techniques amongst Austin and London offices.

2004-2007

Senior Web Engineer, InCircuit Development Corp.

Programmed interface and application layer for a SaaS-based asset management system used by large institutions such as the Louisiana state government and University of Texas. Tech included Java, HTML, CSS, and JavaScript.

  • Completely revamped an application layer written in ColdFusion without a DRY approach; saved thousands of lines of code and untold time lost to duplicate maintenance.
  • Helped in a total agile transition (implemented Scrum).
  • Hired and trained a second web developer.

1998-2004

Full-stack web engineer (contract)

Houston. Contract developer with jobs lasting from 3 weeks (Time Warner Cable) to over two years (J. Ray McDermott). Worked through TEK Systems much of this time. Other clients included Dow (Union Carbide), AIM Funds, Schulmberger, Boeing, Webvertising. Tech used included SQL Server, ASP (classic!), ColdFusion, Visual Basic, HTML, JavaScript, CSS.

  • Lead developer on a bespoke system used for J. Ray McDermott’s multimillion-dollar bids. Reduced the cost of developing and tracking bids by 5–10%.
  • Modernized and added interactivity to J. Ray McDermott’s corporate web site.
  • Refactored more than 100,000-page CBT website for Dow. Reduced surface area for QA and maintenance by one third, lowering TCO.

1995-1998

Web developer (freelance)

Houston area. Part-time designer and developer of “brochureware” websites at a time when that meant lots of <TABLE>, some GIFs, and a little JavaScript.

1995-2000

Music teacher

Private trombone teacher for several school districts south of Houston, including Lake Jackson ISD.

  • Within a year of starting, my studio was performing as well as the powerhouse Pearland ISD system.
  • Wrote my own method book.
  • Had sixth graders familiar with fifth position and F♯. (My fellow trombonists will understand this is kind of a big deal.)

Dec. 1994

B.S.—Music

Texas A&M–Commerce (trombone performance)

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In the 5+ years that we worked together, I was privileged to witness Glen's awesome ascent through engineering and product. Wicked smart, funny, collaborative and driven, Glen made a big impact on our organization in numerous ways.
Steve Semelsberger
Glen was my first boss in a product management position, and to say I wouldn't be where I am today without him would be an understatement. He excelled at imparting his knowledge on those around him and then empowering them to do their job so that they could grow and flourish.
Alania Cater
His ability to listen to feedback, and communicate ideas with humor and humility, was inspiring and I'm so thankful for having had the opportunity to learn as much as I did from him in our 4 years working together.
Erin Hanson
Over our 7 years of working together, I was able to watch his leadership skills and work ethic first hand. Glen is an in-the-trenches Product-guy, he is passionate and pours his blood/sweat/tears into his team and solutions.
Laura Cowan
Glen and I worked together through several different roles at Pluck/Demand Media. Glen is thorough and creative, and brings a sense of service to the customers he interacts with, the products that he manages, and the team that he collaborates with.
Jason Crickmer
Glen is an innovative and proven product leader. He was instrumental in helping further define customer requirements and best identify effective solutions to fit the business needs of each using the Demand Media/Pluck platform. In addition, Glen has an impressive understanding of the software development space, combined with great interpersonal and technical skills (read: geek!). Glen was a valuable asset to the Customer Success team in both helping with unique product requests, as well as effectively integrating feedback into future product releases.
Trina Pirtle