Blog

I write and present constantly for work, but somehow it's still fun to do as a side hustle. I do it for the purpose of self-expression, but I hope people will find it useful too. Here's what I've got for you…

Advocacy is a big part of product management. This tool will help you craft better arguments.

May 4, 2021
Categories: pdm

Software product managers can borrow these research techniques from the consumer packaged goods world.

April 7, 2020
Categories: marketing pdm research

Slides for a talk I gave at ProductTank Austin on the tricky interface of PdM and agile engineering.

April 30, 2019
Categories: pdm

[External post] In the spirit of Halloween, let’s focus on something really scary: over half of enterprise AI projects fail.

Oct. 30, 2018
Categories: ai-ml

[External post] AI is built by humans; data scientists who understand all 4 types of bias will produce better models and better training data.

Oct. 27, 2018
Categories: ai-ml

[External post] I appeared in Reza Shirazi's Austin VOP interview series.

Feb. 20, 2018
Categories: ai-ml

Kaizen: continuous improvement. Or, is it continuous dissatisfaction?

April 26, 2017
Categories: faves misc

Avoid the (rather natural) mistake I made when creating cohort graphs.

Sept. 11, 2016
Categories: analytics ux

Regular one-on-one meetings are essential to properly running a team. Here are the four guidelines I use to make mine effective.

Sept. 6, 2016
Categories: faves leadership pdm

Is the P in PM for product? Program? Project? Is the M for marketing? Let's not even bother deciding.

Sept. 3, 2016
Categories: misc pdm

My screenplay for a gritty reboot of the old tale about drills and holes.

Nov. 30, 2015
Categories: faves marketing pdm

Music has much to teach us about defining a mission and getting teams to play in harmony.

Nov. 23, 2015
Categories: faves leadership pdm

It was the best of the day before: I get a follow back on my way home from work.

Nov. 22, 2015
Categories: fun

Slides from a lecture I gave at the Kellogg school in 2015 on social commerce.

April 30, 2015
Categories: pdm

Slides for a talk I gave at Product Camp Austin on how to communicate authentically but carefully.

March 7, 2015
Categories: pdm

Stack ranking (or force ranking) is a clear method for priorizing, but it also has a serious flaw. Here's an introduction to ranking and how to get around that flaw.

Feb. 23, 2015
Categories: pdm

A targeted understanding helps us get more value from efforts to gamify social features in web sites and apps.

Feb. 17, 2015
Categories: gamification marketing

Social media marketing, including through owned digital communities, has a huge role to play in the Consumer Decision Journey. Here's how to understand and measure that role.

Feb. 9, 2015
Categories: marketing

Leading thinkers tell us that empathic behavior in business actually improves your bottom line. So, what does empathy mean in product management?

Feb. 5, 2015
Categories: faves leadership misc pdm ux

Every business has table-stakes metrics that must be reported on but don't necessarily yield profound insights. Thankfully, you can gain a deeper understanding by faceting these reports into cohorts based on gamification. (Part two in a series on gamification measurement.)

Aug. 21, 2014
Categories: analytics gamification

What can measuring badge/level attainment teach you about the health of your gamification program? Moreover, how much better can your insights be using cohort analysis? Inquire within.

Aug. 18, 2014
Categories: analytics gamification

Here's an easy technique to add to the PM toolbox that leads to immediate roadmap input from a variety of stakeholders, a greater feeling of involvement across your organization, and (surprisingly) consensus.

Aug. 5, 2014
Categories: faves pdm

When I was a kid, the TRS-80 Color Computer blew my mind, but what really changed my life were the books that came with it. Where pedagogy and wonder meet, magic happens. What lessons can we take from this today?

July 29, 2014
Categories: faves pdm ux

Gamification programs must be designed with flexibility in mind, else they're set up for extinction. To prevent that at a mechanical level, never award a single point for any activity. Here's why.

July 25, 2014
Categories: analytics gamification

Gamification programs fail when a business North Star isn't defined and followed.

July 21, 2014
Categories: gamification